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 Products EFM Platform

Conversoft EFM Platform


Enterprise Feedback Management ; Listen, exchange, understand, act.

Enterprise Feedback Management offers any business the opportunity to collect, assemble and share information on employees, partners, etc.  This can be carried out both continuously and in real time.

The Conversoft EFM Platform, centralizes feedback collection and management. It allows you to create a regular dialogue and to fully interact with the different players of your domain.

With this solution, Conversoft provides you its expertise in data collection, management and restitution:
Exchange within your environment using different channels.
Consolidate and analyse data that has been collected.
Share real time results between your company departments, in fully secured mode.
Rapidly and easily integrate data into any information system using existing CRM or BI tools.
This solution enables:
Easy assessment of market needs and evaluation
of business services.
Rapidly estimate efficiency of RPs and marketing
campaigns.
Retain customers and employees.
Make the right decisions at the right time.
Anticipate new trends.
Increase market shares.

Gartner Group presents Conversoft as a leading EFM vendor

The EFM concept was introduced in March 2005 by Gartner. The Gartner predicts that 35% of organizations are considering switching to EFM solutions soon, and that projected 2011 EFM revenue growth will far exceed that of the CRM market overall.

Today, very few companies can claim to offer real EFM solutions. In its last study “Enterprise Feedback management: Market Overview » issued in November 2009, Gartner Group presents Conversoft as a leading EFM vendor.