⇒ A continuous 9:00 AM to 8:00 PM service + two evenings or one weekend of on-demand constraint.
⇒ A bilingual, active and motivated team to quickly solve your most complex queries. (Escalation process to our R&D service for any delay over 24 hours).
⇒ Unlimited contacts and shared knowledge base. 

The maintenance contracts:

• An on-site day of assistance.
• Access to our telephone technical support, from 9:00 AM to 8:00 PM, from Monday through to Friday (except bank holidays) + two evenings or one weekend of on-demand constraint.
• A specific support analyst at your disposal.
• 30 call resolutions
• Access to a specific client extranet: FAQ, download of new versions, review your calls and their outcome. 

• Access to our telephone technical support, from 9:00 AM to 8:00 PM, from Monday through to Friday (except bank holidays) + one evening of on-demand constraint.
• 15 call resolutions.
• Access to a specific client extranet: FAQ, download of new versions, review your calls and their outcome.